Medical Receptionist at Dr. Peter Pereira's SurgeryJob type Medical ReceptionistPractice name Dr. Peter Pereira's SurgeryLocation SpringvaleDate listed 23 July ****Phone Hours Full TimeJob typeMedical ReceptionistPractice nameDr.
Peter Pereira's SurgeryLocationSpringvalePhoneHoursFull TimePatient Reception & Customer ServiceGreet all patients and visitors warmly and professionally and upon arrival.Manage patient check-in procedures, verify and patient information, and ensure required consent forms are completed.Handle incoming phone calls, emails, and online inquiries promptly and professionally, directing messages to appropriate clinical or administrative staff.Triage urgent or emergency patient inquiries according to practice protocols and elevate them immediately to nursing or medical staff.Appointment Scheduling & ManagementSchedule, reschedule, and cancel patient appointments in alignment with the GP's and Nurse's schedules and practice guidelines.Manage recall and reminder systems for upcoming appointments, preventative health checks, and chronic disease Care Plans.Monitor the waiting room to ensure patients are seen in a timely manner and communicate any anticipated delays effectively.AdministrationMaintain patient information, delete patients no longer attending and deceased, updating current information, linking family members and unlinking independent children, archiving.Batching Medicare for the day.Balance daily receiptsBilling, AccountsProcess patient bulk-billing claims accurately using practice management software (e.g., Medicare/billing portals).
Prepare and send work cover invoices and reconcile accountsHandle general administrative tasksCompliance, Privacy, & SafetyMaintain strict confidentiality regarding patient medical records and personal information in accordance with privacy legislation (such as the Privacy Act).
Assist with infection control protocols, maintain a clean and welcoming reception area,



and ensure safety guidelines are followed within the waiting room.Support practice accreditation processes by keeping administrative workflows and documentation organized and up to date.Proven experience working as a medical receptionist or in a fast-paced customer service environment.Familiarity with general practice software (e.g., Best Practice or MedicalDirector) and Medicare bulk-billing processes is highly desirable.Exceptional interpersonal and communication skills with a warm, empathetic manner.Strong organizational skills and the ability to multitask effectively under pressure.High attention to detail and a strong commitment to patient confidentiality.Experience: Previous experience working within a general practice or allied health environment.Software Knowledge: Familiarity with specific practice management software such as Best Practice, MedicalDirector, or ZedMed.Billing Competency: Prior hands-on experience processing Medicare bulk-billing claims, patient rebates, and handling EFTPOS transactions.Certifications: Certificate III in Business Administration (Medical) or a related healthcare administration qualification.We understand that you may not meet all requirements.About the practiceWe are a busy and patient-focused bulk-billing general practice located in Springvale, committed to delivering accessible, high-quality, and compassionate healthcare to our local community.
We pride ourselves on creating a warm, welcoming, and supportive setting for both our patients and our team.Supportive Work Environment: Friendly, supportive solo practice team culture in a convenient Springvale location.Competitive Compensation:



Attractive hourly rate aligned with experience and qualifications under the Health Professionals and Support Services Award.Work-Life Balance: Fixed working hours with standard annual and personal leave entitlements.Unless otherwise indicated, all content on this website—including text, graphics, images, audio and video materials, databases, design elements, layout, software and other materials (Website Content)—is owned by SEMPHN or is used under licence from third‐party rights holders.
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Except as expressly permitted in the Website Terms of Use, no part of the Website Content may be copied, reproduced, adapted, transmitted, distributed, stored, published, displayed or otherwise dealt with without the prior written permission of SEMPHN or, where applicable, the relevant third‐party rights holder.SEMPHN acknowledges the Bunurong and Wurundjeri peoples of the Kulin Nation, the Traditional Owners and Custodians of the lands, waters, and skies in which we work.
We pay our respects to their Elders past and present.
We also acknowledge all First Nations peoples with whom we work.
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📌 Medical Receptionist , Dr. Peter Pereira'S Surgery Springvale / Listed On 23Rdjuly 2026 (Victoria)
🏢 South East Melbourne Primary Health Network
📍 Victoria