AIA Australia is seeking a Senior Customer Resolution Specialist to join our team in Sydney or Melbourne, delivering exceptional customer experiences and resolving complex complaints.
You will investigate escalated complaints, manage investigations against regulatory SLAs, prepare cases for independent review committees, and provide actionable recommendations to senior stakeholders.
This permanent role offers hybrid work, development opportunities and a path to shape healthier, longer, better
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📌 Senior Customer Resolution Specialist — Hybrid & Bonus Eligible (New South Wales)
🏢 Aia
📍 New South Wales
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