Director of IT Service Delivery and Experience
Knox Grammar School is an independent Uniting Church school on Sydney's North Shore, educating boys from Kindergarten to Year 12 across day and boarding.
Wahroonga Preparatory School, our co-educational campus,teachesstudents from Pre-Kindergarten to Year 6.
Within a caring Christian environment, we help young people grow in faith, wisdom, integrity,compassionandcourage.
About the role
The Director of IT Service Delivery and Experiencelead thefoundationaltechnology our communityusesevery day: the modern workplace, devices, and the support behind them.
Our aim is technology so well-considered it is felt but not seen.
Successin this rolelooks like help that arrives fast, feels human, and tools that simply work.
You lead a team of Analysts, Specialists and Modern Workplace Engineers, and deliver through them.
You report to the Chief Information Officer and are the escalation point for theExecutive.
There is realgrowthhappening across Knox Technology Services,including our Microsoft 365 transition, deviceupgradesand a service-management uplift.
Therole works across all our campuses in Wahroonga.
Whatyou'llown
The quality and reliability of day-to-day service across our campuses.
The modern-workplace foundation: Microsoft 365, endpoints, identity, voice,and print, kept current,secureand consistent.
The support experience across walk-in, phone and online, measured on what matters tothe people using it.
Our service-management practice, and the influence to see it applied well beyond your own team.
The growth of your people, with honest development plans for Analysts, Specialists and Engineers.
About you
Althoughyou'recapable andlove solving problems you get results by building a solid team.




Senior leaders trust your advice, you stay calm when things break, and you judge the service by what students, staff and familiesactually experience.
Seven to ten years or more leading IT service delivery, modernworkplaceor end-user computing across multiple sites.
A record of lifting user experience and adoption, not just meeting service levels.
Strong command of service management, from incidents and change through to program delivery.
The technical depth to solve hard problems yourself, and the judgement to escalation well.
A relevant degree.
ITIL or similar certification is well regarded.
What we offer
An attractive package plus superannuation, under the Independent Schools NSW (Professionaland Operational Staff) Cooperative Multi-Enterprise Agreement ****.
Discounted school fees, professional development, an Employee Assistance Program, and an onsite café.
Knox Grammar School is committed to the safety, protection and wellbeing of all our students and children involved in activities at Knox.
The School actively promotes a culture of child safety and requires all prospective staff to be suitable and committed to protecting students from abuse or harm in the school environment.
To support this commitment, the School partners with Australia's leading child protection organisations, including Bravehearts to deliver annual online child protection training for permanent staff and Halloran Morrissey Group which delivers face to face training for all permanent and casual staff.
Knox's blended learning approach ensures all training incorporates current legislative requirements and practical, real-world applications.
This approach ensures our staff receive relevant, up-to-date, and comprehensive child safety education.
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📌 Director Of It Service Delivery And Experience (New South Wales)
🏢 @
📍 New South Wales