Customer Field Technician I Southern Highlands and Cooma
May 6, ****
Job Expectations
We're looking for people based in
Southern Highlands or Cooma,
who enjoy practical, hands-on work and are open to trying something new. You might come from a trade, technical background, or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing, and similar industries have all thrived in this position.
Safety is at the core of everything we do, and we're looking for people who value working safely, following procedures, and looking out for their teammates and customers.
If this sounds like you,
nbn
would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.
Join us in shaping Australia's digital future. In this hands-on, customer-focused role, you'll be helping connect homes and communities, making a real difference every day.
A bit about your role
As a Customer Field Technician in
the Southern Highlands or Cooma areas
, you'll work independently to complete a variety of tasks across different nbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses.
Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process. Working hours are between
7am and 7pm
, with flexibility based on business needs. You'll receive full training, all required tools, and ongoing support so you feel confident and set up for success.
Safety is a fundamental part of this role—whether you're handling equipment, working in customers' premises, or completing technical tasks, you'll be expected to consistently apply safe work practices and follow nbn's safety procedures.
A bit about you
Previous experience in telecommunications isn't needed — we'll teach you everything you need to know. What matters most is that you enjoy hands-on work,



like solving problems, and feel comfortable speaking with customers.
You might come from a trade, a hands-on technical job, or a customer-focused role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality, or manufacturing is highly valued.
You'll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A robust commitment to safety, clear communication skills, and a current, clean Driver's Licence are essential.
Life at nbn
To be part of nbn is to be part of something bigger. We've created Australia's network—a network made for more.
Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for ****.
Equal Opportunities for All
We champion equal opportunities for all employees.



If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing ****** or calling our Recruitment Accessibility Enquiry Line at ***************. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Preferred candidate requirements
The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.
Eligibility
Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.
Worker Type
Permanent
Time Type
Full time
Field Base Location
Bowral
NBN Co runs the nbn® network, helping providers deliver reliable, fast, resilient and secure broadband.
NBN Co operates the nbn® network, providing Australians with fast, reliable, and secure broadband services through various internet service providers.
Telecommunications Media and Telecommunications Technology, Information and Media
Company size
1,*****,000
employees
Company type
Government agency
Founded ****
Momentum
Team growth
Momentum
Team growth
4% in 12 mo
5,255
employees on LinkedIn
Employee experience
What it's like inside
3.7
1,083 reviews
74%
would recommend
Culture & values
Culture & values
3.6
Work-life balance
Work-life balance
4.0
Career opportunities
Career opportunities
3.4
Compensation & benefits
Compensation & benefits
3.8
Capital
Funding history
Undisclosed - Australian Government
$1.8B
Jan ****
Mar ****
Mar ****
Debt Financing - Clean Energy Finance Corporation
$*****M
Footprint
Where they work
Level 13, 100 Mount street, North Sydney, NSW ****, AU Tower 5, Level 14, 727 Collins Street, Melbourne, VIC ****, AU
Apply For This Role
#J-*****-Ljbffr

📌 Customer Field Technician I Southern Highlands And Cooma (Wollongong)
🏢 nbn™ Australia
📍 Wollongong