Our team supports Client Service and Support by leading business management across financial management, workforce strategy, and operational governance.
We provide oversight and direction to ensure the function operates efficiently, remains compliant, and stays aligned to organisational priorities.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability.
At Macquarie, you're empowered to shape a career that is fulfilling and creates value.
You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.
What role will you play?
In this role you will lead the Business Management and Support function for the Contact Centre, setting direction across budgeting, workforce planning, and initiative governance.
You will provide strategic oversight, drive strong financial and operational performance, and enable informed decision-making through clear reporting and insights.
You will partner with senior stakeholders to shape priorities, manage change, and ensure the function delivers against its objectives.
What You Offer
Deep expertise in financial management, including budgeting, forecasting, variance analysis, and governance
Strong strategic thinking and analytical skills, with the ability to translate data, insights, and customer feedback into explicit business actions
Proven ability to lead complex initiative portfolios, including managing dependencies, risks, and benefits realisation
Highly developed stakeholder management skills, with the ability to influence and partner at senior levels across finance, people, technology, and risk teams
Exposure to workforce planning, covering forecasting, scheduling, and capacity optimisation at scale
Proficiency or interest in leveraging AI tools and technologies to enhance productivity, decision-making, and business outcomes
We love hearing from anyone inspired to build a better future with us,



if you're excited about the role or working at Macquarie we encourage you to apply.
Benefits
1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank.
You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.
Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace.
We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background.
We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.
To learn more, contact our team by clicking here.
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements.
If you require additional assistance, please let us know in the application process.
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📌 Head Of Business Management And Support | Client Service And Support (New South Wales)
🏢 Macquarie Group
📍 New South Wales