Optus is seeking a Manager, Fulfilment Operations to lead end-to-end service fulfilment for Optus Business, ICT, and Uecomm customers from Macquarie Park, NSW.
You will oversee over 100 onshore/offshore staff and partner vendors, drive SLA delivery, and coach squads to achieve performance targets.
The role requires ITIL, ISO *, PCI DSS familiarity, solid stakeholder management, and a track record of process improvements in a high‐growth workplace.
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📌 Senior Service Fulfilment Leader — Sla & Transformation New South Wales
🏢 Optus
📍 New South Wales
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