people2people is seeking a customer-focused Collections qualified to join the team handling hardship cases within a financial services context.
You will engage with customers, listen actively, and tailor fair payment solutions while maintaining compliant processes and thorough documentation.
You will negotiate arrangements, build relationships, and collaborate with internal teams to improve collection strategies, reporting on outcomes and portfolio activity.
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📌 Empathetic Collections Specialist Financial Hardship New South Wales
🏢 People2People
📍 New South Wales
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