About the Opportunity

Our company is powered by people and by software. It is crucial to our
organisation that employees and software work together seamlessly, to drive
operational efficiency, ensure productivity and manage costs. This individual
will lead the Change and Adoption team's WalkMe capability and support the
execution of digital adoption initiatives across Flight Centre Brand, to ensure
the organisation is getting the most out of its digital assets.

As the Digital Adoption Lead, you will be responsible for helping the business
strategically drive adoption and engagement with our enterprise software. You
will work closely with stakeholders throughout the organisation, including the
FCB PMO team, Operations and Learning and Development, to develop and execute a
holistic strategy based on value and impact with a strong focus on user
experience. You are responsible for the efficiency and effectiveness of
WalkMe-related systems and processes, productivity, data integrity, process
consistency, documentation and training.

Candidates must be based in Brisbane, or willing to relocate.

What you will be doing:

- Assess needs fast, design creative solutions, measure results, and iterate to
drive better outcomes
- Own the WalkMe backlog and roadmap, keeping delivery prioritised and aligned
to business value
- Design and build WalkMe content grounded in real instructional design and
adult learning principles
- Facilitate discussions and build stakeholder consensus, from first pitch
through to final sign-off
- Measure and evaluate impact against KPIs, proving the ROI your work delivers
- Set the standard for WalkMe governance and best practice, and coach Digital




Adoption Specialists to the same bar
- Act as the go-to WalkMe expert, shaping how the platform is used today and
where it goes next

We would love to hear from you if you have:

- WalkMe building experience
- Familiarity with software deployment, APIs and system integrations
- HTML, CSS and/or JavaScript experience (desirable)
- 1-3 years' implementation or qualified services experience at a SaaS
company (desirable)
- Ability to facilitate discussions and build consensus around a strategic
direction
- Ability to prioritise and deliver across multiple stakeholders based on value
to the business
- Background in UX design, L&D;, change management or project management is an
advantage
- Bachelor Degree in IT related field (desirable) or 3 years IT industry
experience

What you'll Enjoy:

- Culture: you will be employed by an inclusive company that offers a team
culture like no other in the industry -Flight Centre Travel Group Australia is
proud to be a certifiedGreat Place To Work Australia New Zealand Pty Lt
- Our People: FCTG is an Equal Opportunity Employer and encourage all
suitably qualified applicants to apply. This includes Aboriginal and Torres
Strait Islander People and people from racial, ethnic, or ethno-religious
minority groups and people with disability,



regardless of age, race, gender,
gender identity or expression, sexual orientation, or veteran status
- Development:Individualised Learning & Development pathway options
- Exclusive Staff Discounts:Accessible via our employee-only portal with over
500 of Australia’s leading retailers,health and wellness discounts, financial
planning advice, employee share plan and more
- Travel Discounts:Including family and friends - flights, hotels, tours,
cruises, travel insurance and more
- Brightness of Future:Career opportunities in a network of brands and
businesses across theglobe -we promote from within
- Corporate Health Discounts:Access exclusive discounts on health insurance
plans for you and your family with our partner, BUPA, access to internal gym
- Mental Health:Support and Employee Assistance Program for staff and family
- Social:Regular awards nights, social team building and industry events, with
the opportunity to attend global conferences (Bangkok in 2026)
- Giving Back:Corporate Social Responsibility program supporting nominated
charities through Workplace Giving, volunteering and fundraising; paid parental
and volunteer leave
- Sustainability:The protection of our environment is essential to the future
of tourism, as a leading travel group, we have made efforts to affect positive
change to the environment

Please note: applications can only be considered by candidates who are based,
and have the right to work, in Australia without restriction or requiring visa
sponsorship. Remote working options are not available for this position.

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📌 WalkMe Digital Adoption Lead - South Bank, QLD (Brisbane City)
🏢 Flight Centre
📍 Brisbane City