Overview

Turn Energy into Growth – Lead a Sales Team That Inspires More People to Put Their Fitness First. As a Membership Manager at Fitness First, you’ll lead a high‑energy team of Member Support Consultants, creating the momentum that drives club growth and unforgettable member experiences. This role blends people leadership with performance. You’ll coach, mentor, and motivate your team to hit sales and retention targets while setting the tone for an exceptional member experience from the moment someone walks through the doors.

You’ll lead from the front, welcoming new members into the club, supporting existing members on their journey, and creating an environment where people feel energized, supported, and excited to return. Through solid leadership, clear direction and a passion for helping people succeed, you’ll build a confident, high‑performing team that turns conversations into memberships and first visits into long‑term fitness journeys. Because when the right team creates the right energy, more people find the motivation to put their fitness first.

Key Responsibilities

- Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets.
- Drive member growth through acquisition, integration, and proactive retention strategies.
- Oversee front‑desk operations and set the standard for exceptional member service.
- Monitor performance, set goals, and provide training to ensure consistent team success.
- Support recruitment, onboarding,



and development of Member Support Consultants.
- Collaborate with club and regional leaders to deliver membership growth initiatives.

Qualifications

- Proven background in sales and customer service, with a track record of achieving KPIs.
- Strong understanding of the sales cycle and customer retention strategies.
- Experience leading, mentoring, or motivating a team to achieve goals.
- Confident using business systems and reporting tools.
- Current First Aid and CPR certification (WWCC may be required depending on state).

Benefits

- Base salary plus uncapped commission, with realistic earnings of $80K+.
- Complimentary Platinum Fitness First membership.
- Anniversary leave and an additional gym membership for friends or family through our Recognition for Service Awards.
- Being part of a high‑energy team that celebrates wins, backs each other and thrives on helping members achieve incredible results.
- Clear pathways into leadership, with opportunities to grow your career across the Fitness & Lifestyle Group – Asia Pacific’s largest diversified fitness group and its leading fitness brands.

Equal Opportunity Employer

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds. We pride ourselves on empowering our team to be their authentic selves at work.

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📌 Membership Manager | North Strathfield (City of Canada Bay Council)
🏢 Fitness First group
📍 City of Canada Bay Council