Customer Service - International Freight Forwarding Sea and Air

We are seeking a driven and customer-focused Customer Service to join our dynamic team at Priority Cargo Australia Pty Ltd in Chatswood, NSW. This full-time role will be responsible for providing exceptional customer service and supporting our sales team in delivering exceptional freight forwarding and logistics solutions to our valued clients.

What you'll be doing

Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner

Assisting the sales team with generating quotes, processing orders, and tracking shipments

Providing accurate information about our services, pricing, and availability

Maintaining detailed records and documentation of all customer interactions

Identifying opportunities to cross-sell and upsell our range of freight forwarding and logistics services

Collaborating with the operations team to ensure smooth delivery of customer orders

Continuously seeking ways to improve the customer experience and enhance the efficiency of our internal processes

What we're looking for

Excellent customer service and communication skills, with the ability to interact with a diverse range of clients

Strong problem-solving and critical thinking skills, with the ability to think on your feet and find creative solutions

Proficient in Cargowise prefered.





Demonstrated experience in a customer service or sales support role, preferably within the freight forwarding or logistics industry

Minimum of 1-2 years experience in the freight forwarding or logistics industry preffered. Candidates who are currently in operations roll within freight forwarding are encourage to apply.

A keen eye for detail and the ability to multitask and prioritize effectively

A team player with a positive and proactive attitude

Australian citizenship or permanent residency is required

What we offer

- competitive salary
- generous benefits package
- opportunities for advancement within the company

Our team-oriented culture and commitment to work-life balance make us an employer of choice in the freight forwarding and logistics industry.

At Priority Cargo Australia, we are committed to providing a supportive and collaborative work environment that fosters skilled growth and development.

About us

Priority Cargo Australia is a leading provider of freight forwarding and logistics solutions in the Asia-Pacific region. With over 26 years of industry experience, we are known for our exceptional customer service, innovative solutions, and commitment to sustainability. Our diverse client base includes both domestic and international businesses, and we pride ourselves on our ability to tailor our services to meet the unique needs of each customer.

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📌 Customer Service - International Freight Forwarding Sea and Air (City of Willoughby)
🏢 Priority Cargo Australia
📍 City of Willoughby