Ashdown People in Sydney CBD is seeking an Admin Support Officer - Triage to deliver high quality first contact customer service by managing Level 1 enquiries and complaints through intake, triage and administration. You will identify issues, apply eligibility criteria, provide explicit information and guide customers to appropriate pathways, including escalation to Level 2/3 or referrals.
You will create accurate case records in CRM, meet contact centre standards, follow SOPs, and support
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📌 First-Contact Triage & Support Officer (Sydney CBD) (City of Sydney)
🏢 Ashdown People
📍 City of Sydney
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