Join a leading Australian banking organisation and play a key role within their Business Banking division. You'll lead a high-performing Market Operations team, supporting a portfolio of valued business clients while working closely with senior stakeholders, account managers, and internal banking teams. Based in Eveleigh, this is an excellent opportunity to combine people leadership, stakeholder engagement, and operational excellence within a complex banking environment.
Your new role
As a Market Operations Team Leader, you will be responsible for leading a team of approximately 10 team members within a middle-office function, ensuring exceptional service delivery for both internal and external customers. This role will see you managing escalated client queries, driving team performance, strengthening client relationships, and partnering closely with senior management on operational and strategic initiatives.
Key responsibilities include:
- Leading, coaching, and developing a team of 10 Market Operations Specialists
- Managing team performance, capability development, and employee engagement
- Handling complex client escalations and service-related issues
- Building strong relationships with high-profile customers, stakeholders, and Account Managers
- Conducting stakeholder and client meetings both face-to-face and via video conferencing
- Supporting the ongoing engagement and retention of key banking clients
- Working closely with senior leadership on operational improvements and project initiatives
- Acting as a key liaison between customers and internal business units
- Ensuring service standards, risk controls, and compliance requirements are met
- Driving a positive team culture while maintaining exceptional client outcomes
What you'll need to succeed
- Previous banking or financial services experience
- A minimum of 12 months' experience in a Team Leader position
- Proven experience managing team performance, coaching, and development
- Strong stakeholder management and relationship-building skills
- Experience managing escalated customer issues and complex enquiries
- Excellent communication and presentation skills
- Strong organisational and project management capabilities
- Ability to work effectively in a fast-paced environment
- A proactive, solutions-focused leadership style
What you get in return
- $59 per hour + super
- 12-month contract
- Eveleigh location
- Hybrid working arrangements following training
- Chance to work closely with senior leaders within Business Banking
- Exposure to strategic projects and key client relationships
- Supportive and collaborative team environment
- Potential for longer-term opportunities within a leading banking organisation
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📌 Market Operations Team Leader (City of Sydney)
🏢 Rashi Joshi
📍 City of Sydney
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