Head of Managed Services Business OperationsStrong analytical and problem-solving skills; highly comfortable with data, KPIs, OKRs and performance metrics.Excellent stakeholder management and influencing skills at senior levels, with strong communication and collaboration across delivery, sales, commercial andsupport functions.Deep understanding of Ericsson business processes and service delivery business processes, and ability to translate enterprise frameworks into clear operating plansand governance structures.Proven competence in resource, capacity and competence management and in governance of operational performance and financial structures for Service Delivery.Robust financial acumen (P&L;, budgeting, forecasting, cost management) and experience driving operational excellence and business performance in complexoperations.Experience leading transformation, automation, digitalization and standardization initiatives,



with a data-driven and customer-centric mindset.Robust employee performance-management capability and leadership behaviours aligned with the Ericsson Leadership Framework: creating clarity, developingpeople and delivering results.To be successful in this role, you must haveBachelor's or Master's degree in Business, Finance, Engineering or a related field.At least 10 years of experience in Managed Services, business operations, strategy, consulting or program management, including several years in senior leadershiproles in telecommunications operations or service delivery.Proven track record of leading cross-functional initiatives in complex, matrixed, multinational teams, improving operational performance and financial and operational metrics.Demonstrated experience leading transformational change in business environments with complex operating modelsAll academic credentials must be from recognized and accredited institutions and are further subject to verification.
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📌 Head Of Managed Services Business Operations (New South Wales)
🏢 Ericsson
📍 New South Wales