Role Title:
Hotel Management Couple / Individual (Live-in preferred)
Property:
Lufra Beachside Hotel, Eaglehawk Neck, Tasmania
Reports to:
Property Owner
Employment Type:
Full-time, hands-on management role
Direct Reports:
Casual and permanent staff across Front Office, Housekeeping, Bar, Bistro and Maintenance
Role Purpose
The Hotel Management Couple is jointly responsible for the day-to-day operation, presentation and guest experience of the Lufra Beachside Hotel.
This is a highly hands-on role, suited to a practical, capable couple who enjoy working across all hotel departments while maintaining strong standards, controls and team culture.
Ideally a robust experience in Food and Beverage management including ensuring adherence to food standards, quality, presentation, portion size and ideally engaging along with other and external experts on the ongoing improvement of the F&B; offering and operation
The role balances
operational delivery
,
people leadership
,
guest service excellence
, and
asset care
, while working closely with the owner to improve performance, reputation and profitability.
Key Responsibilities (Joint Accountability)
Overall Hotel Operations
End-to-end oversight of daily hotel operations
Act as on-site leaders and primary point of contact
Ensure compliance with WHS, liquor licensing, food safety and employment legislation
Uphold brand standards, service quality and property presentation
Provide regular operational reporting and communication to the owner
Front Office & Guest Experience
Manage reservations, check-ins/outs and guest enquiries
Deliver warm, genuine and professional guest service




Handle guest feedback and complaints with care and efficiency
Maximise occupancy, room yield and direct bookings
Maintain accurate booking and cash handling procedures
Bar & Bistro Operations
Hands-on service in bar and bistro as required
Supervise food and beverage service standards
Manage stock control, ordering, wastage and cost control
Ensure responsible service of alcohol compliance
Support menu execution and daily service flow
Housekeeping & Presentation
Oversee room and public area cleanliness standards
Participate hands-on in housekeeping when required
Manage linen, cleaning supplies and rosters
Conduct room inspections and quality checks
Maintain presentation standards across all guest and staff areas
Maintenance & Grounds
Carry out general maintenance and repairs (within capability)
Identify and report larger capital or contractor requirements
Manage preventative maintenance schedules
Maintain gardens, car parks, external areas and safety compliance
Coordinate contractors where required
People & Team Leadership
Recruit, train and supervise staff
Create a positive, respectful and accountable team culture
Prepare rosters in line with business needs and wage control
Lead by example with a strong work ethic and professionalism
Manage performance, conduct and staff development




Financial & Administrative
Control costs and operate within agreed budgets
Manage daily banking, cash handling and reporting
Assist owner with operational data, wage control and stock reports
Identify opportunities to improve efficiency and profitability
JOB DESCRIPTION (SKILLS & REQUIREMENTS)
Essential Experience & Skills
Previous experience managing a hotel, motel or regional hospitality venue
Strong hands-on operational capability across multiple departments
Excellent customer service and communication skills
Practical maintenance and problem-solving ability
Sound understanding of hospitality compliance requirements
Strong organisational and time-management skills
Ability to work flexible hours, including weekends and public holidays
Valid RSA (or willingness to obtain)
Full Australian working rights
Desirable Attributes
Experience working as a management couple
Background in regional or remote hospitality operations
Trade or maintenance skills
First Aid and Food Safety certifications
Passion for coastal, community-focused hospitality
Key Success Measures
Guest satisfaction and online review performance
Consistent presentation and cleanliness standards
Cost control and operational efficiency
Staff retention and team engagement
Smooth, reliable day-to-day operations
What's on Offer
Competitive remuneration package (negotiable based on experience)
On-site accommodation (if applicable)
Stunning coastal location at Eaglehawk Neck
Strong owner support with autonomy to run the business
A stable, long-term opportunity for the right couple

📌 Hotel Management Couple / Individual (Live-In Preferred) (Tasmania)
🏢 Isle Trading
📍 Tasmania