Customer Service & Operations - Office Supplies and Furniture
Downs Office Equipment & Supplies Pty Ltd – Toowoomba QLD
Downs Office Equipment & Supplies Pty Ltd
Downs Office Equipment & Supplies is a successful, market-leading business in Office Equipment, Office Supplies and Office Furniture, founded in **** and proudly operating from Toowoomba.
We are currently seeking a reliable and versatile team member to join our Office Supplies & Furniture Division in a broad customer service and operations role.
This is a hands‐on position that combines customer service, retail support, warehouse operations, deliveries and furniture assembly activities.
No two days are the same.
The role is designed for someone who enjoys variety, likes helping customers and is equally comfortable working at a counter, on the phone, in a warehouse or assisting with deliveries and installations.
The position is generally worked during normal business hours, however flexibility may occasionally be required to support operational requirements, deliveries, furniture installations or other business activities.
Key Responsibilities
Responding to customer enquiries by phone, email and in person
Processing customer orders accurately and efficiently
Assisting customers with product enquiries and product selection
Preparing quotations and following up customer enquiries
Maintaining presentation standards within the retail showroom
Picking, packing and preparing customer orders
Receiving incoming stock and processing goods receipting
Assisting with stock control, stock replenishment and stocktakes
Preparing deliveries and freight consignments
Undertaking customer deliveries as required
Assisting with office furniture assembly and installation activities




Maintaining warehouse organisation and housekeeping standards
Supporting operational activities across the Office Supplies & Furniture Division
Working in accordance with company policies, safe work practices and workplace health and safety requirements
What We Offer
A stable, long‐term position with a well‐established local business
Structured training across products, systems and procedures
Variety across customer service, retail, warehouse and operational activities
A supportive and practical team environment
Opportunities to develop broad operational and product knowledge
The chance to work within a respected regional business that has served local customers for over 60 years
About You
Previous experience in customer service, retail, warehouse, logistics, trade supply, furniture, hardware or similar industries would be advantageous
Strong communication and customer service skills
Positive attitude and willingness to assist wherever required
Reliable, organised and able to work as part of a team
Comfortable working in both customer‐facing and operational environments
Valuable attention to detail and ability to follow procedures
Basic computer skills
Ability to undertake the physical requirements of the role, including lifting, moving stock, furniture assembly and general operational activities
Current driver's licence highly regarded
Forklift licence advantageous but not essential
Commitment to safe work practices and workplace health and safety requirements
If you enjoy variety, take pride in providing excellent customer service and are looking for a long‐term opportunity within a successful Toowoomba business, we encourage you to apply.
Downs Office Equipment & Supplies is an equal opportunity employer and welcomes applications from suitably qualified candidates.
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📌 Customer Service & Operations - Office Supplies And Furniture (Toowoomba)
🏢 Downs Office Equipment & Supplies
📍 Toowoomba