InterContinental Hotels & Resorts – Coogee NSWEliva® launched its signature spa at the InterContinental Sydney Coogee Beach.
Featuring five luxurious treatment rooms and world-class amenities, the spa offers state-of-the-art therapeutic rituals that set a new benchmark for luxury wellness in Australia.As Spa Supervisor, you will be an integral member of the Eliva Spa Coogee team and assist to deliver the daily spa operation and ensure guests have a luxury experience.
You will work closely with the Director of Spa & Wellness in establishing and maintaining operating criteria, protocols and standards, handle VIP guests, colleague engagement and deliver ongoing training of the team.This is a hands-on role, so you must have a genuine passion for delivering luxurious massages and therapies according to brand standards and protocols.Assist to direct all daily spa operations including treatments, retail, memberships, and wellness programmingEnsure the team maintains exceptional service standards and ensure compliance with health and safety regulationsBe familiar with all services offered at the Spa and know the costs and procedures to be able to upsell and rebook all your guests.Maintain a sound knowledge of all product ranges offered in the Spa.Review the daily bookings schedule and keep updated with any changes at the reception on a continual basis throughout the dayHelp with rosters,



and to deliver therapist training to ensure that all colleagues are provided with solid knowledge for their continued success.Deliver on the transparent performance expectations (KPI's) and leadership competencies.
These will form the foundation of your performance expectations.Candidates must hold a valid work right/visa in Australia to be considered.
Kind reminder that sponsorship is not available.Minimum of two (2) years' experience as an senior Spa Therapist or Supervisor within a luxury hotel Spa, or upmarket independent Spa.A Diploma in Beauty Therapy and/or Certificate IV in Massage or equivalent, with hands-on experience in spa treatments.Skilled in delivering both high end facial and body treatments, with the ability to personalise each experience to suit guest needs.Flexible availability to work a seven-day rotating roster which may include evenings and weekends.Impeccable grooming, attention to detail, curiosity and innovation, and time management to ensure every treatment runs smoothly.A strong understanding of the spa and wellness industry, with a calm, professional manner when working under pressure.Proven customer service and retail sales skills, with a demonstrated passion for creating memorable guest experiences.Commitment to meeting performance expectations through training and clear KPIs.Deep knowledge of wellness industry trends, guest expectations, and service innovations and experience using spa management systems.
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📌 Spa Supervisor | Eliva Spa Coogee | Intercontinental Sydney Coogee Beach (New South Wales)
🏢 InterContinental Hotels & Resorts
📍 New South Wales