Medical Receptionist / Medical Administrator
The Banyans Medical Center – Newcastle NSW
Are you an experienced Medical Receptionist or Medical Administrator who enjoys delivering exceptional patient care?
Join our team in Newcastle, where you'll play a vital role in supporting patients with complex and chronic health conditions through a coordinated, multidisciplinary healthcare approach.
Make a Difference Every Day
Are you an experienced Medical Receptionist or Medical Administrator who enjoys delivering exceptional patient care?
Join our team in Newcastle, where you'll play a vital role in supporting patients with complex and chronic health conditions through a coordinated, multidisciplinary healthcare approach.
About Us
The Banyans Medical Centre & Specialist Clinics and Total Veteran Healthcare are leaders in multidisciplinary healthcare, delivering coordinated medical, allied health and specialist services.
Our focus is on providing timely, high-quality, patient-centered care through innovative treatment pathways and a collaborative team approach.
As we expand into Newcastle, we are seeking a friendly, organised and proactive administrator to join our team.
The Banyans Medical Centre & Specialist ClinicsTotal Veteran Healthcare
Delivering exceptional, patient-centered healthcare.
About the Role
As the first point of contact for our patients, you'll help create a positive experience from their very first interaction.
You'll coordinate appointments,



referrals and patient communications while ensuring smooth administrative processes and exceptional customer service.
Key Responsibilities
Welcome patients and manage reception enquiries in person and by phone.
Coordinate appointments and referrals through Medicare (MBS) and DVA pathways.
Maintain accurate patient records and administrative systems.
Support billing processes across Medicare, DVA and private health.
Assist with reporting, auditing and data management.
Contribute to improving administrative processes and workflows.
Ensure compliance with privacy, governance and organisational policies.
Work closely with our multidisciplinary clinical team to deliver outstanding patient care.
About You
We're looking for someone who is compassionate, detail-oriented and thrives in a busy healthcare environment.
You Will Have
Previous experience in medical reception or healthcare administration.
Outstanding customer service and communication skills.
Experience with Best Practice software .
Strong organisational skills and attention to detail.
Knowledge of Medicare, DVA and private health billing.
The ability to manage competing priorities with a calm, professional approach.
A positive, team-focused attitude.
Why Join Us?
Competitive salary package.
Modern, supportive workplace.
Ongoing training and career development.
Opportunity to grow with an expanding healthcare organisation.
Work alongside a passionate multidisciplinary team.
Make a genuine difference in the lives of patients every day.
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📌 Medical Receptionist / Medical Administrator (New South Wales)
🏢 The Banyans Medical Center
📍 New South Wales