About the RoleReporting to the Customer Service Manager, this integral position supports the day-to-day operations of the business by managing the full order-to-delivery process for both customers and suppliers.
You will play a key role in ensuring customer satisfaction while aligning with the company's commercial and business objectives.Key ResponsibilitiesRespond promptly and accurately to customer enquiries via phone and emailManage the end-to-end order workflow, liaising with both customers and suppliersDeliver exceptional customer service to foster solid, long term relationshipsCoordinate and improve customer service functions to meet company goalsMonitor customer credit limits and outstanding invoicesVerify and process supplier invoices; resolve discrepancies as neededEscalate technical or commercially sensitive enquiries appropriatelyTrack and manage inventory orders to ensure timely deliveryLiaise with suppliers regarding stock availability and deliveryMaintain and support the improvement of internal systems and processesUphold company quality standards and proceduresPerform general administrative tasks to support business operationsQualifications and SkillsProven time management and organisational skillsExcellent verbal and written communication abilitiesExperience with SAP is essentialOracle experience is advantageous but not requiredPrior experience in Dental, Medical Device, Healthcare, or Pharmaceutical industries is preferredAbility to manage competing priorities in a fast-paced environmentA collaborative team player with a proactive approachWhat's on offerA collaborative and inclusive work cultureOpportunities for career growth in a respected and expanding organisationOngoing training and professional developmentThe chance to be part of a team making a difference in healthcare delivery
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📌 Customer Service Representative - Dental/Medical Device - Sydney (New South Wales)
🏢 Paras & Partners
📍 New South Wales