Customer Service Officer - Kick start a career in Banking!
At Police Bank, we exist to serve those who serve.
For over 60 years, we've supported our members with trusted, straightforward banking.
We're evolving into a more up-to-date, member-first organisation one that combines strong foundations with forward-thinking ideas, where people are empowered to make an impact and do meaningful work.
The Opportunity
We're looking for a motivated and customer-focused individual to join our Narellan Branch.
This is an excellent opportunity for someone who enjoys building relationships, helping people, and delivering exceptional service.
You'll receive comprehensive training and support to develop your knowledge, broaden your skills, and build a rewarding long-term career.
Working as part of a collaborative team, you'll have the chance to make a genuine impact on our members' experience while developing professionally in a supportive and values-driven environment.
What you'll be doing
Meeting and greeting members and proactively assisting with their needs
Handling member enquiries via face-to-face interactions, telephone, and email
Building strong relationships and providing exceptional customer service
Actively promoting relevant products and services to meet member needs
Working towards branch and individual KPIs and targets
Undertaking administrative tasks using internal systems
Contributing to a positive and collaborative branch environment
What we're looking for
Previous experience in a customer service-focused role
Happy to undertake additional study
Excellent communication and interpersonal skills
The ability to build rapport and establish trusted relationships
Strong attention to detail and organisational skills




A proactive approach and willingness to learn new skills
Confidence working towards individual and team goals
A positive attitude and strong team-player mindset
This role is based in our Narellan Branch and requires you to work on-site five days per week.
We know people do their best work when they feel supported, trusted, and connected to purpose.
At Police Bank, you'll find:
Meaningful work - what you do directly supports our members and community
Real impact - your ideas and contributions won't get lost in layers
Trusted setting - we value outcomes over hierarchy
Flexibility - we support balance in how you work
Growth - opportunities to develop, stretch, and progress your career
What can we offer you?
Work-Life Balance & Wellbeing
Enjoy flexible and hybrid working options, generous parental leave, and unique leave types that support your wellbeing and life circumstances.
Access wellbeing programs, EAP support, and regular health initiatives.
Rewards & Benefits
Benefit from competitive superannuation, salary packaging options, novated leasing, and exclusive access to financial services and employee discounts.
Plus, earn through our referral program.
Learning & Development
Grow your career with study support, paid study leave, professional membership reimbursement, and access to online learning resources.
Recognition & Community
Be celebrated through awards, milestone recognition, birthday perks, and volunteer leave - while contributing to a supportive and purpose-driven workplace.
What happens next?
PoliceBankisanEqualOpportunityEmployer.Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,religion,genderidentityorexpression,sexualorientation,age,maritalordisabilitystatus.ThisroleisopentoAustralianandNewZealandCitizensandpermanentresidentsonly.
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📌 Customer Service Officer - Kick Start A Career In Banking! (New South Wales)
🏢 Police Bank
📍 New South Wales