Client Care Team @ Unbound Minds / Medical / Allied Health ReceptionistBecome part of one of Sydney's largest psychology practicesUnbound Minds is a leading psychology practice in Western Sydney, with a team of 38 across our Gledswood Hills and Kingswood clinics.
We serve our community by creating a safe space that connects incredible people with incredible psychologists.Our purpose is two-fold: we empower people to take control of their mental health, and we are deeply committed to building the most incredible place to work in Australia.
We take the work seriously — and each other a little less so.Become part of one of Sydney's largest psychology practicesUnbound Minds is a leading psychology practice in Western Sydney, with a team of 38 across our Gledswood Hills and Kingswood clinics.
We serve our community by creating a safe space that connects incredible people with incredible psychologists.Our purpose is two-fold: we empower people to take control of their mental health, and we are deeply committed to building the most incredible place to work in Australia.
We take the work seriously — and each other a little less so.cAbout the roleThis is a full time role at our Kingswood practice.
You'll be a face of Unbound Minds - the first voice our clients hear and the person who keeps the practice running precisely behind the scenes, working alongside our Senior Client Care Coordinator.You'll manage the client journey end to end: bookings, intake, referrals, Medicare and NDIS billing, payments, and the daily rhythms that keep our clinicians free to do clinical work.




This is a role for someone who loves helping people doing it tough - and who also gets quiet satisfaction from a clean end-of-day reconciliation and a client file with nothing missing.ResponsibilitiesWelcoming clients in person and by phone with warmth, enthusiasm and compassionProcessing Medicare, NDIS and private billing accurately - checking referrals, care plans and entitlements before claims are made, every timeRunning our pre-payment and end-of-day payment processesMaintaining complete, accurate records of every client contact and transactionManaging bookings, confirmations, intake forms and referrer correspondenceTriaging client enquiries and matching them with the right psychologistGeneral administrative duties and keeping our beautiful practice warm and invitingWhat you'll need2-3+ years' experience in medical or allied health administration or hands-on Medicare claiming experience highly regardedGenuine attention to detail: you check the file before you act, and you'd rather ask than assumeComfort with structured processes and accountability - we audit our billing and we're proud of itHigh emotional intelligence and warmth under pressureExcellent written and verbal communication, and a professional phone mannerExperience with practice management software (we'll train you on ours)Benefits of working with Unbound MindsCompetitive remuneration of $80,000–$85,000 per annum, employedThe opportunity to genuinely make a difference in mental health careA $1,000 per year wellness allowanceYearly birthday leave - because who wants to be at work on their birthday?
Early access to long service leaveSalary packaging and novated leasingDocumented processes, real training, and a supportive senior alongside youA real emphasis on work-life balance, an endless supply of in-office snacks, and a team of compassionate, genuine, overall amazing human beings
#J-*****-Ljbffr

📌 Client Care Team @ Unbound Minds / Medical / Allied Health Receptionist (Sydney)
🏢 Unbound Minds
📍 Sydney