Idea 11 is seeking a Service Delivery Manager to own the day‑to‑day relationship for a portfolio of managed services clients and drive exceptional service delivery. You will act as trusted advisor, escalation point, and help grow with our clients.
Brisbane-based with adaptable WFH arrangements, you will ensure SLAs are met or exceeded, manage delivery risk, and identify prospects within accounts. Solid ITIL knowledge and senior stakeholder skills are essential.
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📌 Strategic Msp Service Delivery Lead — Hybrid/wfh Growth Brisbane City
🏢 Idea 11
📍 Brisbane
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