Collections Specialist (Early or Late Stage)
Join a respected, high-performing financial services organisation with a strong customer focus and commitment to responsible lending.
Based in the Smithfield area, this is an excellent opportunity for a motivated Collections professional who thrives in an environment that values teamwork, accountability, and customer care as highly as results.
About the role
We are seeking experienced Early-Stage and Late-Stage Collections Specialists to join our client on a part-time or full time basis.
Flexible working arrangements are available to suit your lifestyle, with the option to work5 days per week during school hours(including 2 days working from home) or3 full days per week(including 1 day working from home).
In this role, you will manage a portfolio of consumer and commercial finance accounts to deliver positive customer and business outcomes while ensuring compliance with company policies and regulatory requirements.
Early Stage Duties
Negotiate and monitor payment arrangements
Identify hardship situations and apply appropriate solutions
Handle customer enquiries and complaints with empathy and professionalism
Maintain accurate records in line with policy, process, and compliance standards
Late Stage Duties
Engage with customers to understand non-payment reasons and negotiate suitable outcomes




Monitor repayment arrangements and follow up on broken commitments
Assess hardship indicators and apply appropriate solutions in line with policy
Support repossession and recovery escalation processes where required
Contribute to arrears reduction, portfolio performance, and customer outcomes
Skills and Experience:
Experience within collections, recoveries, or hardship, ideally in finance, banking, telco, or credit card environments
Ability to manage difficult conversations professionally and empathetically
High attention to detail and the ability to manage multiple priorities
Understanding of hardship, vulnerability, and responsible collection practices
Understanding of relevant legislation such as NCCP, Privacy Act, and ASIC guidelines
Hybrid work options
6-monthly performance-based bonus
Genuine career opportunities, career development and internal progression
Modern offices with on-site parking and an inclusive workplace environment
Training and compliance support to help you succeed in your role
This role is ideal for an experienced Collections professional who wants to continue working while enjoying greater flexibility.
It's a excellent opportunity to keep your skills current, remain connected to the industry, and contribute to a supportive team without committing to a traditional full-time schedule.
#J-*****-Ljbffr

📌 Collections Specialist (Early Or Late Stage) (New South Wales)
🏢 MYKEY PEOPLE
📍 New South Wales