Fetch is looking for a customer experience advocate who will be the voice of Fetch for customers across live chat, email, and phone. You’ll own onboarding, renewals, billing issues, and complex conversations, driving improvements and flagging gaps to the right teams.
With 3+ years in customer-facing roles, startup experience, and a knack for turning empathy into action, you’ll help reduce churn, mentor teammates, and shape product feedback. Hybrid Sydney-based, with a top setup and team retreats.
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📌 Customer Experience & Communications Lead — Hybrid, Equity City Of Sydney
🏢 Fetchpet
📍 City of Sydney
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