AFCA seeks a Senior Ombudsman to lead and shape fair outcomes in Banking & Finance disputes. You will guide a team of Ombudsman and Adjudicators, provide technical coaching, and ensure high-quality, consistent decisions.
The role involves policy development, stakeholder engagement, and cross-functional collaboration to advance AFCA's fairness standards. You will work in a cooperative, quick-paced workplace focused on complex disputes with industry impact, mentoring junior staff and
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