Student Services Officer (4-Month Maternity Leave Cover)
Student Services Officer – Sydney Campus
Join one of Australia's leading education providers and make a real impact every day!
BUSINESS OVERVIEW
The NextEd Groupis one of Australia's largest listed private education providers, delivering learning experiences to over 25,000 students each year across six national locations.
Our group includes leading brands such asGreenwich College, Greenwich Higher Education,Academy of Interactive Technology (AIT),Celtic Training, andSERO Institute.
We share a common vision: to unleash potential through inspiring learning and experiences, ensuring every graduate is equipped with the skills to fulfil their personal and career ambitions.
Greenwich CollegeandGreenwich Higher Educationdeliver high-quality courses across theEnglish Language (ELICOS),Vocational (VET), andHigher Educationsectors to international students.
THE CHANCE
We're seeking aStudent Services Officerto join ourteam at ourSydney campuseson an4-month fixed-term, full-time contractcovering maternity leave.
A role that's perfect for someone who loves helping others, thrives in a busy workplace, and takes pride in delivering outstanding service.
As a Student Services Officer, you will be the face of Greenwich College and Greenwich Higher Education and will be responsible for providing high-quality customer service and ensuring our students' enquiries are responded to promptly and effectively.
KEY RESPONSIBILITIES




Provideexceptional frontline supportto students, responding to enquiries with care, accuracy, and professionalism
Collaborate closely with theadmissions, academic, and marketing teamsto ensure smooth student experiences
Foster aservice-centric and solution-focusedmindset within the team
Handle student concerns withempathy and cultural sensitivity
Develop in-depth knowledge of thestudent lifecycle and administration processes
Contribute to continuous improvement initiatives that enhance student satisfaction
ABOUT YOU
You are someone who genuinely enjoys connecting with people.
You bring patience, empathy, and a positive attitude to everything you do.
You'll stand out if you have:
Experience incustomer service, student services, or administration,ideally within international education
Excellentcommunication skills— verbal, written, and interpersonal
Strongorganisational skillsand attention to detail in a fast-paced workplace
Confidence withdigital systems and tools,with a willingness to learn new platforms and contribute to process improvements
Demonstrated ability to interpret and apply policies, procedures and regulations
Agrowth mindset, passion for learning, and desire to build a meaningful career in education
A collaborative approach and the ability to build positive working relationships with diverse stakeholders
A genuine commitment to delivering outstanding student experiences.
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📌 Student Services Officer (4-Month Maternity Leave Cover) (New South Wales)
🏢 Greenwich English College
📍 New South Wales