Youth Team Leader, Family Wellbeing Service
ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.
ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.
ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).
See more at our website -
About the role
You can access the full Position Description by visiting our website under "Join Our Team".
The ATSICHS Family Wellbeing Services (FWS) program provides a coordinated and culturally safe support system for Aboriginal and Torres Strait Islander families experiencing vulnerability.Part of the service is an integrated youth service (Indigenous Youth and Family Wellbeing Service) that works alongside Family wellbeing to deliver change and impact for young people in the family.By offering a comprehensive mix of services tailored toyouth andfamily, we aim to buildyouthcapacity, strengthenfamilyconnections, and safeguard the wellbeing ofyoung people. At ATSICHS, through holistic case management, and collaboration with multiple service providers, FWS empowersyoung people (and theirfamily)to navigate challenges, develop essential life skills, and access therapeutic support. The program alsoengages withfamilies involved in the child protection system, working to address safety concerns,facilitatereunification, and support positive outcomes for children and their families.
Duties
Diligent tracking of intake waitlist, ensuring contact with clients around expected servicetimeframeand awareness of referral. Develop referral pathways acrosssector through robust interagency partnerships to maintain annual servicetargetof clients.




Lead thedirect intervening on high-risk acute cases where life is threatened or irreputable organisational brand damage could occur. Problemsolveimmediate client crisis, based upon high-level theoretical knowledge and risk management decision making.
Ensure all staff facilitate ATSICHS 'Narrative Assessment Tools'and arecompleted in full by client ensuring the voices of clients are imbedded in their assessment.
Lead the coaching of staff to consistently implement client empowerment interventions between key worker and clients. Utilise the Coaching App to record all staff.
Develop and implement consistent weekly datadashboards and operational systems to track team/individual staff throughput and outcome targets (percentage of clients achieving consent, minimum weekly home visit rate, case load level benchmark, client outcomes etc.). Send data to staff and use it as the basis of all staff supervision and support.
Create and implement bespoke solutions to improve individual staff quality case management practices, ensuring individual learning plans, targeted training, in-field coaching, and performance coaching is exhausted to achieve quality benchmarks. Ensure development activitiesutilisethe online ATSICHS Coaching App, along with the adult learning pedagogy framework (in-field side-by-side method to staff scaffolding).
Lead the delivery of client feedback and brief wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) to be utilised by staff upon every face-to-face interaction. Disseminate staff uptake and scoring data, building a practice culture of responsive client improvement.
Complete the full cycle of monthly managerial requirements with all direct reports in theMobnetsystem, including (1) Two-way Feedback Survey, (2) Practice Supervision, and (3) Performance & Coaching.
Culture
Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportVulnerable Youth team that will help you grow personally and professionally.




Base Salary of $113,313per annum (Based on qualification and experience).
12% Super + access to salary packaging (Increases your take home pay).
Permanent Full Time position.
Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation.
COVID-19 Requirement
Immunisation history showing you have receivedtwo doses of a Covid -19 vaccine is encouraged.
Required
Degree Qualification+Moderate Experience:Bachelor's degreein a relevant social services field withat least 4 years case managementexperience in family support, child protection, youth support,housingor related field.
OR
Diploma + High Experience:Diplomain relevant Community/Services fieldwithat least 6 years in a case management rolein family support, child protection, youth support,housingor related field.
AND
Demonstratedability tounderstand and applychild safetyand social worktheoreticalframeworks ofpractice, aligningclient interventions based uponscaffoldingclient self-awareness, agency,andempowered sustainablebehaviourchangeinterventions.
In-depth technical knowledgeof relevant social care legislation (child protection, housing etc.)andability to guide staff on legislative requirements.
Demonstratedknowledgeand experience inteam management, includingdirectingstaff workflowand client quality. Forwardplan operational constraints, teamculture, andforecasting12-monthoperational change priorities.
Ability to support staff inapplying sound social service and child protection practicereasonings to influencestakeholders (Child Safety, Schools, Hospitalsetc.).Developstrongteamworking cultureto motivate staff and sustainbehaviourchangeininfluencing others.
Demonstratedability toconnectnumerousinternal ATSICHS programs and services toactivatewrap-around care for families,trading-off and negotiating resources across theorganisationand between other teamsto achieveclient impact.
With the support of Managerand operational policies,abilityto problem solve barriers to service provision,whileadhering to client risk and safety standards.
Additional Requirements
National Police Certificate.
Current Working with Children's Card (Blue Card) or be eligible toapply.
Driver's Licence.
Evidence of Work Rights.
Travel to work in the community on a regular basis.
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📌 Youth Team Leader, Family Wellbeing Service (Queensland)
🏢 Atsichs
📍 Queensland