Senior Venue Operations Staff - Play Area / Party / Customer Service| Braeside
Rainbow Town is looking for experienced and reliable Senior Venue Operations Staff to join our indoor play centre in Braeside.
This role is ideal for candidates with experience in customer service, hospitality, party hosting, recreation, family entertainment, or play centre operations who are ready to take on more responsibility in a fast-paced venue environment.
You will support daily operations across key areas of the business, including play area floor operations, party hosting support, and customer service.
About the Role
As a Senior Venue Operations Staff member, you will play an significant part in helping the venue run safely, smoothly and efficiently.
This is a hands-on role for someone who is confident working with children, families and team members, and who can help support daily service standards during busy periods.
Key Responsibilities
Support daily operations across the indoor play centre
Assist with play area floor supervision and help maintain a safe environment for children and families
Support birthday party operations, including setup, hosting support, coordination and pack-down
Assist with front desk and customer service duties, including check-in, bookings, enquiries and issue handling
Help guide junior team members and support smooth service during busy periods
Escalate customer issues, safety concerns and operational problems to management when required
Maintain cleanliness,



presentation and operational standards across the venue
Work across different areas of the business depending on operational needs
About You
We are looking for someone who is reliable, responsible, hands-on and confident in a busy family-focused environment.
You will ideally have:
Previous experience in hospitality, customer service, party hosting, recreation, indoor play centres, family entertainment or similar venues
Strong communication and customer service skills
Confidence working with children and families
A calm and practical attitude during busy service periods
The ability to support team members and help maintain floor organisation
Flexible availability, especially on weekends and school holidays
Right to work in Australia
Highly Regarded
First Aid Certificate
Working With Children Check
Experience in birthday party hosting or event coordination
Experience in play area, recreation or family entertainment environments
Mandarin language skills
Why Join Rainbow Town?
Join a growing indoor play and family entertainment venue
Opportunity to take on a more senior hands-on role
Varied work across play area operations, parties and customer service
Supportive team environment
Opportunity to grow with the business as operations expand
Job Type
Casual / Part-time/Full-time
Pay
Hourly rate based on experience and applicable award conditions.
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📌 Senior Venue Operations Staff - Play Area / Party / Customer Service| Braeside (Hobart)
🏢 RAINBOW TOWN BRAESIDE
📍 Hobart