Are you an experienced Medical Receptionist or Medical Administrator who enjoys delivering exceptional patient care? Join our team in Newcastle , where you'll play a vital role in supporting patients with complex and chronic health conditions through a coordinated, multidisciplinary healthcare approach.
Make a Difference Every Day
Are you an experienced Medical Receptionist or Medical Administrator who enjoys delivering exceptional patient care? Join our team in Newcastle , where you'll play a vital role in supporting patients with complex and chronic health conditions through a coordinated, multidisciplinary healthcare approach.
About Us
The Banyans Medical Centre & Specialist Clinics and Total Veteran Healthcare are leaders in multidisciplinary healthcare, delivering coordinated medical, allied health and specialist services. Our focus is on providing timely, high-quality, patient-centered care through innovative treatment pathways and a collaborative team approach.
As we expand into Newcastle , we are seeking a friendly, organised and proactive administrator to join our team.
The Banyans Medical Centre & Specialist Clinics
Total Veteran Healthcare
As the first point of contact for our patients, you'll help create a positive experience from their very first interaction. You'll coordinate appointments,
referrals and patient communications while ensuring smooth administrative processes and exceptional customer service.
Key Responsibilities
- Welcome patients and manage reception enquiries in person and by phone.
- Coordinate appointments and referrals through Medicare (MBS) and DVA pathways.
- Maintain accurate patient records and administrative systems.
- Support billing processes across Medicare, DVA and private health.
- Assist with reporting, auditing and data management.
- Contribute to improving administrative processes and workflows.
- Ensure compliance with privacy, governance and organisational policies.
- Work closely with our multidisciplinary clinical team to deliver outstanding patient care.
About You
We're looking for someone who is compassionate, detail-oriented and thrives in a busy healthcare environment.
You Will Have
- Previous experience in medical reception or healthcare administration .
- Outstanding customer service and communication skills.
- Experience with Best Practice software .
- Strong organisational skills and attention to detail.
- Knowledge of Medicare, DVA and private health billing .
- The ability to manage competing priorities with a calm, skilled approach.
- A positive, team-focused attitude.
Why Join Us?
- Competitive salary package.
- Modern, supportive workplace.
- Ongoing training and professional development.
- Opportunity to grow with an expanding healthcare organisation.
- Work alongside a passionate multidisciplinary team.
- Make a genuine difference in the lives of patients every day.
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📌 Medical Receptionist / Medical Administrator (Newcastle City Council)
🏢 The Banyans Medical Center
📍 Newcastle City Council
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