Toowoomba Automotive is a well-established dealership with a strong reputation for delivering exceptional customer experiences and quality aftersales service. With a steady flow of work and a loyal customer base, the service department is positioned for continued growth and success.
About the Role
We are looking for an experienced Service Manager to lead and develop our high-performing service team. You will oversee daily operations, drive customer satisfaction, optimise workshop productivity, and ensure robust financial performance. Key responsibilities include:
- Managing service department operations and team performance
- Driving customer satisfaction and retention initiatives
- Monitoring KPIs such as labour sales, efficiency and profitability
- Coaching and developing advisors and technicians
- Maintaining manufacturer standards and compliance
About You
You are a driven leader with a passion for aftersales and proven success in managing a busy service department. To succeed in this role, you will have:
- Previous experience as a Service Manager or Senior Advisor
- Strong leadership and team development skills
- Commercial acumen with a focus on performance and profitability
- Excellent communication and customer service abilities
- A proactive, solutions-focused approach
Why Join Toowoomba Automotive
At Toowoomba Automotive, you will step into a pivotal leadership role where your ideas and expertise are valued, and your success is rewarded with strong earning potential and a fully maintained company car.
- Unlock exclusive discounts that support your health and wellbeing—from fitness memberships to insurance savings.
- Access confidential support through our Employee Assistance Program, ensuring your peace of mind.
- Enjoy flexible salary packaging options, including novated leasing for your next vehicle.
- Take advantage of special pricing when purchasing your next car. Plus ongoing savings on servicing.
You will benefit from clear career progression pathways, ongoing training, and the support of being part of the largest and most admired automotive network in Australia, helping you build a long-term and rewarding career.