Customer Service / Pharmacy Admin and Dispensary Support

Customer Service / Pharmacy Admin and Dispensary Support Full Time position for our Online Pharmacy.

The Company

Chempro Chemists is the Gold Coast's leading pharmacy group, with over 180locations across Southeast QLD and Northern NSW and growing. Our eCommerce businesses, Chempro Online, Pharmacy Direct Online and Chemist Australia pride themselves on exceptional customer care. Our pharmacists, customer service team, purchasers and warehouse teams work together to ensure timely and essential access to medications and other health and beauty products Australia wide.

Overview

We're seeking a friendly and efficientCustomer Service / Pharmacy Admin Support team member to support patients and customers with inquiries, phone orders, and guidance on using ourwebsite and mobile app

Key Responsibilities

Answer customer enquiries via phone in a professional and empathetic manner

Take and process dispensary pharmacy orders over the phone





Guide patients on how to use our website and mobile app (navigation, ordering steps, account access, etc.)

Look up information while speaking to customers to provide accurate responses quickly

Support daily office operations in afast-paced environment , meeting deadlines as required

Skills & Requirements

Strong communication skills and a patient-first attitude

Ability to be able to stay composed and reassure customers

Ability tocommunicate clearly with customers whileusing systems to look up information simultaneously

Comfortable working in afast-paced office withdeadlines

Excellent attention to detail and reliability

Must be familiar with the use of a computer (you will be trained on the in-house programs)
Must be able to use a double-screen setup.

Position located in Molendinar and will be full time, 8 am – 4 pm, Monday to Friday.

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📌 Customer Service / Pharmacy Admin and Dispensary Support (City of Gold Coast)
🏢 Chempro
📍 City of Gold Coast