Sirius People is representing a venture-backed SaaS start‑up built for high‑volume e‑commerce brands to hire a founding Customer Operations Manager in Sydney. The role blends Customer Success/ CX with operations, focused on onboarding clients, building automated workflows, and ensuring daily product usage.
You will own client portfolios after onboarding, train teams, monitor usage with PostHog, gather feedback for Product leadership, and work in a hybrid pattern from Surry Hills with ASAP start.
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📌 Founding Customer Operations Manager — Hybrid Sydney (City of Sydney)
🏢 Sirius People
📍 City of Sydney
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