- Newly created leadership opportunity with significant influence and scope to shape the future Claims and Legal Services operating model
- Apply your success and knowledge across legal practice operations to make a meaningful impact within a purpose-driven, member-based organisation
- Full time role with hybrid offering based in either Adelaide or Sydney with excellent employee benefits

Impact of the organisation

Miga (Medical Insurance Group Australia) is a member-owned organisation, supporting over 40,000 medical professionals across Australia, including doctors, medical students, practices and healthcare organisations. For over 125 years, Miga has been committed to offering reliable indemnity protection, empowering Australian doctors to focus on what matters most: delivering exceptional care to their communities and patients.

Today, they look after their loyal and growing member and client base from offices based across Adelaide, Sydney, Brisbane, Melbourne, and Perth. From the introduction of industry reforms to the rise of new technologies in medicine, they have always been at the forefront of providing solutions that help their members navigate complex issues with confidence, no matter where they are in Australia.

Impact you will have in this role

Miga’s Claims and Legal Services team is entering an exciting new phase of growth and transformation. This pivotal leadership position will ensure the operating model, workforce capability and systems continue to evolve ahead of future demand.

This is a unique opportunity to combine legal practice experience, operational transformation and people leadership in a role with genuine purpose, influence and long-term career potential.

As the Business Manager - Claims and Legal Services you will lead how the Claims and Legal Services function operates by identifying opportunities to influence team capability and development, streamline workflows, improve technology utilisation, optimise external provider relationships and create scalable operating models that support continued growth.

Reporting to, and working closely with the Head of Claims & Legal Services, you'll drive operational excellence across the department by improving processes, strengthening governance, enhancing performance reporting and building the capability of leaders and teams.

This is an opportunity for someone who enjoys bringing structure to complexity, influencing senior stakeholders and leading meaningful organisational improvement.

Key Responsibilities

- Lead operational excellence and continuous improvement initiatives across the Claims and Legal Services function
- Review and redesign business processes to improve efficiency,



consistency and customer outcomes
- Develop operational frameworks, governance processes, reporting and performance measures
- Build succession capability and knowledge-sharing across the team
- Partner with leaders to strengthen workforce capability, performance and accountability
- Drive system optimisation, workflow automation and technology improvements
- Apply commercial discipline to the management of external panel law firms, analyse operational performance and identify opportunities to improve service delivery, resource utilisation and commercial outcomes
- Build strong relationships across the organisation to deliver strategic improvement initiatives
- Ensure all operational improvements enhance team performance and development, service quality and the member experience

About You

You will be a commercially minded operational leader who enjoys improving the way legal teams work, and a positive influencer who can impact change.

We are searching for an accomplished legal practice leader who understands what enables a high-performing legal function to scale successfully. This is a unique opportunity to bring your understanding of how legal practices operate to translate that knowledge into pragmatic solutions suited to Miga’s environment, culture and purpose.

You thrive in complex environments, can confidently influence stakeholders and have a track record of delivering operational improvement and business transformation with an adaptable and collaborative manner.

Skills and Experience

- Proven success across business operations and operational excellence, ideally within a legal environment
- Commercially astute to make data driven decisions and identify emerging pressure points, build persuasive business cases and turn strategic ambitions into clear, achievable plans
- Success leading continuous improvement, business transformation or operational change initiatives in changing and growing environments
- Strong commercial and analytical capability, including KPI development, reporting and performance management
- Experience partnering with leaders to improve capability, performance and organisational effectiveness
- Excellent stakeholder management skills with the ability to influence across multiple business areas
- Strong project management experience,



ideally involving systems implementation or process improvement
- High levels of emotional intelligence, with the ability to position the team to anticipate future capacity requirements and remain ahead of emerging growth or pressure points

Benefits of Working at Miga

Joining Miga means becoming part of a values-driven organisation that genuinely invests in its people, both professionally and personally. Benefits include:

- A meaningful leadership opportunity where you'll shape the future of a critical business function and drive organisation-wide improvement
- Additional 1.5% employer superannuation contribution above the legislated super guarantee
- Comprehensive wellbeing support, including wellness subsidies, an Employee Assistance Program and initiatives that promote physical and mental wellbeing
- Generous leave advantages, including paid parental leave and additional leave options for wellness, years of service and community contribution
- Professional development opportunities with access to ongoing learning and training to support your career growth
- Salary packaging options, including novated leasing, superannuation and charitable donations
- Additional peace of mind through income protection insurance and complimentary domestic and international travel insurance for you and your family

How to Apply

Please apply by uploading your resume. Applications will be reviewed as they are received, with conversations progressing with suitable candidates throughout the recruitment process. Interviews may commence prior to the closing date, so we encourage early applications.

Please direct all enquiries to Erin Hinchey at Impact Advising on 0421 179 or by email *@impactadvising.com.au

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society.

We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.

📌 Business Manager - Claims and Legal Services - Miga (Sydney)
🏢 Impact Advising
📍 Sydney