We’relooking for a motivated and detail-orientedMotorClaims Officer to join our team. In this role,you’llmanage a portfolio of specialised motor claims involving heavy vehicles including Farm Machinery —delivering exceptional outcomes for our customers and stakeholders.

The Opportunity

In this role,AsMotorClaims Officer,you’llbe responsible formanaging end-to-end claims across heavy motor risks.You’llwork closely with customers, brokers, repairers, and external partners to ensure claims are resolved efficiently, fairly, and in line with policy.

This is a dynamic role suited to someone who thrives in a fast-paced environment and is confident navigating complex claims scenarios.

About QBE

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?Aspart of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

Key Responsibilities

- Manage a portfolio of heavy haulage and commercial motor claims from lodgement through to settlement
- Assess claims in line with policy coverage, liability, and compliance requirements
- Liaise with customers, brokers, assessors, repairers, and external suppliers
- Coordinate inspections and quotes for heavy vehicles, trailers, and specialised equipment
- Negotiate settlements and drive cost-effective outcomes
- Identifypotential risks, fraud indicators, or recovery opportunities
- Maintainaccuraterecords and provide clear,timelycommunication to stakeholders

About You

- We'relooking for a motor claims professional who understands the industry and shares a passion for it. Experience in heavy haulage, commercial motor,



or fleet claims is highly regarded, and truck or heavy vehicle enthusiasts are encouraged to apply.
- understanding of claims processes, liability, and policy interpretation
- Confident communicator with the ability to manage multiple stakeholders
- Solutions-focused, with strong problem-solving and decision-making skills
- Ability to prioritise and manage a diverse caseload effectively
- High attention to detail and commitment to delivering quality outcomes

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- To learn more about benefits of working with us.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
- To learn more about our achievements.

Successful applicants will need to complete work rights,policeand credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at***********@qbe.com.

To keep an eye on future opportunities with QBE through our careers pageCareers | QBE Insurance

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📌 Motor Claims Officer (City of Parramatta Council)
🏢 Qbe Insurance
📍 City of Parramatta Council