Product & Quality Department Manager at McDonald's

Pacific Center - Migration Services – Ballina NSW

Job Type: Contract position | Full time position

Job Description

Vacancy address: 41 Bruxner Highway, Ballina Bangalow Road, Ballina 2478 Work type: Full time- 38h/week Tenancy: Position is available full time 38/h per week Salary: $83,000 Position Summary The Product & Quality Department Manager is responsible for planning, directing and coordinating systems that ensure the restaurant consistently delivers high-quality products while maintaining strict food safety, operational compliance and inventory management standards.

The role oversees production systems, food safety procedures, inventory management and operational quality assurance within a high-volume quick-service restaurant environment operating on a 24-hour basis. Operating within a franchised hospitality environment, the position ensures that all food preparation, storage and production processes comply with organisational standards and regulatory requirements while supporting operational efficiency and product consistency. This is a managerial role responsible for coordinating operational quality systems, production processes and compliance programs, rather than performing routine kitchen supervision duties.

Key Responsibilities Product Quality and Food Safety Management

- Develop and implement operational procedures that ensure consistent product quality in accordance with organisational standards.
- Coordinate food safety management systems and ensure compliance with food safety regulations and company policies.
- Conduct regular audits of food preparation processes to ensure operational procedures and hygiene standards are maintained.
- Monitor product quality indicators and implement corrective actions where quality standards are not met.
- Ensure all food handling,



preparation and storage procedures comply with regulatory food safety requirements.

Production and Operational Systems Management

- Coordinate restaurant production systems to ensure efficient food preparation and service delivery.
- Analyse production performance and develop and implement operational and business improvement strategies to maximise efficiency, reduce waste and enhance product quality
- Develop procedures that ensure consistent product preparation across operational departments.
- Monitor operational systems to ensure production capacity meets customer demand during peak service periods.

Inventory and Supply Chain Management

- Manage inventory control systems including stock rotation, ordering procedures and stock level monitoring.
- Conduct regular stock audits and analyse stock usage patterns to support waste reduction initiatives.
- Coordinate inventory ordering schedules and supplier delivery planning.
- Ensure storage procedures comply with FIFO stock rotation systems and food safety standards.

Equipment and Facilities Oversight

- Develop preventative maintenance schedules for food preparation equipment and kitchen infrastructure.
- Conduct regular operational audits of equipment performance and operational readiness.
- Coordinate equipment maintenance and repair activities with external contractors and service providers.
- Monitor equipment calibration systems to ensure accurate food preparation processes.





Operational Compliance and Risk Management

- Ensure compliance with workplace health and safety policies related to food production and kitchen operations.
- Conduct safety inspections and risk assessments across production and food handling areas.
- Implement corrective actions to address operational compliance issues.

Staff Training and Operational Standards

- Design and implement training programs to ensure employees maintain food safety and product preparation standards.
- Provide operational guidance to staff to ensure consistency in food preparation and product presentation.
- Support the development of staff capability in food production systems and quality management procedures.
- Direct, supervise and coordinate staff involved in food production, quality control and operational systems
- Monitor individual and team performance and implement performance improvement strategies
- Conduct staff performance evaluations and support workforce planning activities

Operational Reporting and Continuous Improvement

- Monitor operational quality metrics and prepare reports for senior management.
- Analyse operational performance data and identify opportunities to improve product quality and operational efficiency.
- Support the Restaurant Manager and Licensee in implementing operational improvement initiatives.

Qualification and Experience Requirements The position requires:

- AQF Diploma and minimum one year of relevant work experience or at least three years of experience if no formal qualifications.

OR

- A minimum of three (3) years of relevant managerial experience within a franchised hospitality or quick-service restaurant workplace, demonstrating responsibility for operational management, product quality systems and business performance.

#J-18808-Ljbffr

📌 Product & Quality Department Manager at McDonald's (Ballina Shire)
🏢 Pacific Center - Migration Services
📍 Ballina Shire