As our highly valued Manager Financial Crime Fraud and Scams, you'll lead a specialist team responsible for preventing, detecting and investigating fraud and scam activity that impacts our customers. This is a people leadership role where you'll balance operational excellence with exceptional customer outcomes, ensuring investigations are managed efficiently, compliantly and with care.

You'll play a key role in strengthening Great Southern Bank's financial crime capability by leading complex investigations, driving continuous improvement and partnering across the business to enhance fraud prevention strategies and controls.

You'll make an impact by:

- Leading, coaching and developing a high-performing team of Fraud and Scams Analysts to deliver exceptional customer outcomes.
- Overseeing day-to-day fraud and scam operations, ensuring service levels, quality standards and operational targets are consistently achieved.
- Providing leadership on complex fraud and scam investigations, including card fraud, identity theft,



application fraud, mule accounts and customer scam matters.
- Supporting the effective management of customer complaints, escalations and high-risk cases with empathy and professionalism.
- Monitoring team performance, case allocation and productivity to ensure efficient workflow management.
- Ensuring investigations are completed in line with regulatory obligations, internal policies and operational standards.
- Building solid relationships across Risk, Operations, Technology, Contact Centre and Branch teams to strengthen fraud prevention and response.
- Using data, reporting and trend analysis to identify emerging risks and recommend improvements.
- Driving continuous improvement initiatives that enhance fraud detection, investigation processes and operational efficiency.

Do things differently with us

At Great Southern Bank, we

📌 Manager Financial Crime Frauds and Scams (Brisbane City)
🏢 Great Southern Bank
📍 Brisbane City