Strategic Account Manager, Mid Market at Block.

About the role Become a vital member of the Square Account Management team, where you will support our most significant Australian sellers as they expand their businesses. In this position, you will oversee a portfolio of intricate business accounts, serving as the primary consultant to help these clients optimize their engagement with the Square ecosystem.

Key facts

- Location: Sydney, Australia
- Engagement: Full-time
- Team: Square Account Management

What you'll do

- Cultivate and maintain enduring relationships with mid-to-large market clients to enhance retention and stimulate growth.
- Manage your own portfolio of accounts, which includes overseeing contracts, technology strategies, and the daily operations of accounts.
- Analyze and address complex business challenges by leveraging your extensive knowledge of payment systems and the Square platform.
- Collaborate with various internal teams, including product development, engineering, finance, legal, and marketing, to advocate for the needs of sellers.
- Share insights from your accounts to help shape the product roadmap and influence internal strategic decisions.
- Provide mentorship to colleagues and assist in refining account management practices, including segmentation and portfolio strategies.
- Work alongside sales teams to onboard new high-value clients, ensuring their ongoing success and satisfaction.
- Develop and implement strategies to enhance the overall client experience and drive engagement with Square's offerings.
- Monitor industry trends and competitor activities to identify new opportunities for your clients.
- Prepare and deliver presentations to stakeholders, showcasing the value of Square's solutions and the impact on their business.
- Utilize data analytics to inform decision-making and provide actionable insights to clients.

Requirements

- A minimum of 5 years of experience in account management, partnerships, sales, or sales engineering,



particularly with technical products.
- Proven track record of managing revenue outcomes and navigating complex commercial relationships autonomously.
- Experience in gathering client requirements and constructing business cases for product feature development.
- Demonstrated success in leading initiatives that involve multiple stakeholders across finance, legal, and go-to-market teams.
- Strong ability to influence senior executives both within the organization and externally.
- Formal education or training in sales techniques or negotiation strategies.
- Willingness to work across various time zones as necessitated by a globally distributed team.

Nice to have

- Experience in industries such as Hospitality or Food & Beverage, which can enhance your understanding of client needs.
- Familiarity with CRM software and account management tools.
- Previous experience in a high-growth technology company.

Skills & tools

- Proficient in account planning and effective portfolio management.
- Strong skills in commercial negotiation and relationship management.
- Capable of managing cross-functional projects effectively.
- Experience in developing data-driven business cases to support client needs and product enhancements.

Practical notes

- The position offers a comprehensive advantages package, including medical insurance, flexible time off, retirement savings plans, and modern family planning options.
- Flexibility is essential, as the role may require working outside of standard business hours to accommodate global time zone differences.
- Candidates are allowed to submit a maximum of 9 active applications within a 60-day timeframe.
- Reapplications for the same role are accepted 90 days after a previous review.
- The hiring process may utilize automated AI tools for evaluating applications, ensuring a streamlined selection process.

This role is an exciting opportunity for a strategic thinker who thrives in a dynamic environment and is passionate about helping businesses succeed.

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📌 Strategic Account Manager, Mid Market (New South Wales)
🏢 Block
📍 New South Wales