Ongoing Position, Full-time 1.0 FTE | Position Number

Salary: $89,437 p.a. Plus Superannuation

Location: Dandenong

Belonging & Inclusion

Chisholm is resolutely diverse, celebrating our people’s unique contributions and fostering a culture that enhances the experiences of employees, students and communities.

About the Role

The Senior Library and Learning Services Officer is responsible for the coordination and delivery of seamless frontline services, enriching the student experience and supporting students to achieve their study goals. The role leads the Library and Learning Services Officers, ensuring smooth frontline operations and coordinating daily activities across multiple campuses and service channels. The position will drive operational improvements, establish and strengthen procedures, and provide dynamic leadership to ensure service delivery is effective and student-focused using a data-driven approach to analyze and evaluate opportunities for improvement.

Responsibilities

- Coordinate and deliver seamless frontline services to enrich the student experience.
- Lead and manage Library and Learning Services Officers, ensuring smooth operations.
- Coordinate daily activities across multiple campuses and service channels.
- Drive operational improvements and establish strong procedures for the area.
- Provide dynamic leadership and direction to ensure student-focused service delivery.




- Use data-driven approaches to analyze and evaluate opportunities to improve service delivery and the student experience.

Qualifications & Requirements

- Relevant qualification at a minimum Diploma level or a combination of lesser qualification and significant library experience.
- Well-developed leadership and team management skills.
- Highly organised with demonstrated ability to coordinate operations and manage competing priorities effectively.
- Competency using Microsoft 365 (Intermediate level).
- Demonstrated experience in troubleshooting and applying proactive problem-solving skills.
- Good communication and conflict resolution skills.
- Current experience providing customer service support in a complex educational environment.
- Ability to work collaboratively and adopt a teamwork approach.
- Demonstrable current experience and knowledge of Library procedures and practices.

Advantages

- Inclusive work culture.
- Professional development opportunities.
- Networking opportunities with industrial partners.
- State-of-the-art facilities on campuses.
- Free on-site parking and proximity to public transport.
- Free Employee Assistance Program.

We are committed to a fair and equitable merit-based recruitment process for all our candidates.

Applications for this position close 9am Monday 3 August 2026.

Chisholm reserves the right to withdraw an advertised position at any stage.

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📌 Senior Library and Learning Services Officer (City of Greater Dandenong)
🏢 Chisholm Institute
📍 City of Greater Dandenong