Senior Account Manager - Wollongong and Illawarra region

Competitive base salary + super + car allowance

Bayton is a trusted provider of cleaning and facilities services across Australia, known for delivering quality, compliance, and care. We’re seeking an experienced Senior Account Manager to lead client relationships and oversee service delivery across a diverse portfolio of contracts.

This is a hands‑on leadership role where you’ll combine strategic client management with operational oversight to ensure excellence across every site.

Full Time Senior Account Manager -

Wollongong & Illawarra Region

Competitive base salary + super + car allowance

Cleaning Industry experience essential

Bayton is a trusted provider of cleaning and facilities services across Australia, known for delivering quality, compliance, and care. We’re seeking an experienced Senior Account Manager to lead client relationships and oversee service delivery across a diverse portfolio of contracts.

This is a hands‑on leadership role where you’ll combine strategic client management with operational oversight to ensure excellence across every site.

The Role

This position is responsible for the operational management of a portfolio of 25+ sites across the Wollongong and Illawarra Region, including aged care and health environments.

You will be accountable for:

- Managing day-to-day cleaning operations across multiple sites

- Leading, supervising and supporting a workforce of cleaning staff

- Ensuring all SLA, KPI and QEHS requirements are achieved

- Conducting regular site audits and quality inspections

- Troubleshooting operational issues and implementing corrective actions





- Managing client relationships to ensure service excellence

- Monitoring labour, consumables and site budgets

- Approving timesheets and managing workforce planning

- Managing subcontractors and service providers

- Allocating machinery and equipment across sites

- Ensuring strict compliance with WHS and infection control standards

This role requires regular travel across the region and occasional out-of-hours work.

Essential Requirements

- Minimum 2 years’ experience in a Cleaning Operations / Account Manager role

- Proven experience managing multi-site cleaning contracts

- Cleaning industry experience is essential

- Experience in Aged Care cleaning highly regarded

- Strong understanding of SLA delivery and compliance reporting

- Experience managing large cleaning teams and labour budgets

- WHS and quality audit experience

- Strong client communication skills

- Experience in aged care, health or high-compliance environments highly regarded

- Proficient in MS Outlook and Excel

- Own vehicle and valid driver’s licence

- Australian Citizen or valid Right to Work

- Full compliance with public health mandates

What This Role Is Not

This is not a business development or sales-focused position.
Operational leadership and service delivery experience within the cleaning industry is essential.

Why Bayton?

At Bayton, you’ll join a values-driven organisation that supports innovation, safety, and professional growth. We’re committed to delivering high-quality services while building strong partnerships with our clients and our people.

Bayton is an equal prospect employer.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

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📌 Senior Account Manager - Wollongong and Illawarra region
🏢 Bayton Cleaning Co
📍 Wollongong