NTT DATA is seeking a Service Desk Analyst for a maternity replacement on a 12-month contract. The role entails handling calls, chats, tickets, and mailbox management as the first point of contact, applying SOPs, and ensuring service levels are met.
You will diagnose requests, provide updates, and work with resolver groups to maintain high client satisfaction. ITIL familiarity and robust communication are essential in a hybrid work setting.
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📌 Senior Service Desk Analyst — 12-Month Contract (Hybrid) (New South Wales)
🏢 Ntt
📍 New South Wales
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