Customer Service at Fridge Filters Australia

Fridge Filters Australia | Adamstown, NSW | Full time, Permanent

Snapshot

$65,000–$75,000 + super (depending on experience)

Monthly Sales Based Commission on top

Permanent, full-time, Monday–Friday, no cold calling

Small, supportive team of 5 in Adamstown

Stable, long-standing Australian business with on-the-job training

Join our team at Fridge Filters Australia's Adamstown branch as a Customer Service Representative, helping customers with orders, enquiries and product support. No cold calling, no gimmicks, just genuine problem-solving on the phones.

About Us

Family-owned and operating across Australia since 2003

Locally based Newcastle business distributing nationally and to New Zealand

We are known for great quality products and outstanding customer service

People enjoy working here because we back each other on the phones and take pride in getting it right for the customer

About the Job

Fridge Filters Australia is looking for a dedicated Customer Service Representative to join our Adamstown team on a permanent, full-time basis. Reporting to the Customer Service Manager, your duties include:





- Take around 20 - 30 inbound calls per day from customers needing replacement fridge filters
- Make around 75-100 outbound calls a day
- Use phone, email and our CRM to place orders, track deliveries and resolve product queries
- Support outbound customer engagement and marketing programs (no cold calling)
- Handle general admin and keep customer records accurate

About You

- Customer service background (call centre, retail, hospitality or similar)
- Clear, friendly phone and email communication
- Reliable, organised and calm under pressure
- Comfortable with Windows-based systems (training provided)
- Sales or admin experience a bonus, not essential
- Prepared to have fun while getting the job done!

Competitive salary of $65,000–$75,000 + super (depending on experience)

Stable, long-standing Australian business — no cold calling, ever

On-the-job training, with career progression/internal promotion available

Our kitchen is always fully stocked with food and delicious coffee!

Applicants must have full working rights in Australia. Previous applicants need not apply.

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📌 Customer Service at Fridge Filters Australia (Newcastle City Council)
🏢 Bombora Supplies
📍 Newcastle City Council