Surgical Medical Receptionist Casual with potential to move to part-time

Casual Medical Receptionist | Join Our Dynamic National ENT Team!

Are you passionate about healthcare and dedicated to delivering exceptional patient service? Join our friendly, professional team at ENT Clinics Tugun, a part of a leading network of National ENT Medical Specialists with locations in Queensland, Sydney, and Melbourne.

We’re currently seeking a Casual Surgical Medical Receptionist with potential to move to permanent part-time. We provide top-notch administrative support to our surgeons, ensuring seamless patient care. If you’re looking for a rewarding role where no two days are the same, this could be the perfect opportunity for you!

About the Role:

This role is ideal for someone who thrives in a dynamic and patient-centered environment. The work will be over Monday - Friday.

As a key member of our team, you’ll be instrumental in providing high-quality service to our patients and ensuring smooth clinic operations.

Your Key Responsibilities:

Deliver exceptional customer service: Greet patients with a warm, welcoming attitude and assist with their needs.

Manage appointments: Answer phone calls, emails, and handle patient bookings efficiently.

Co-ordinate theatre bookings: manage bookings, provide surgical quotes and paperwork

Liaise with healthcare professionals: Coordinate with specialists, hospitals, and health funds.

Billing and administration:



Process Medicare/DVA/WorkCover/TAC payments, manage patient accounts, and ensure accurate medical records.

Prepare clinical equipment: Set up and sterilize instruments for consultations and surgeries.

Ensure smooth operations: Provide support with patient reports, letters, and liaising with referring doctors.

What We’re Looking For:

A warm, articulate communicator who excels at customer service and can put patients at ease.

Someone with a proactive, flexible, and positive attitude who enjoys working both independently and as part of a dynamic team.

Prior experience in a medical clinic and surgical bookings is preferred but not essential—we’ll provide training for the right candidate.

Proficiency with medical software (e.g., Genie) is a plus, but not required.

Solid organizational and multitasking skills with the ability to work efficiently under pressure in a fast-paced environment.

The ability to maintain confidentiality and professionalism at all times.

Why Join Us?

- Work with a great team: Enjoy a supportive, friendly environment where your contributions are valued.
- Make a difference: Be an essential part of a clinic that’s dedicated to providing outstanding patient care.
- Growth potential: Opportunities for professional development and career progression in a well-established national clinic group.

Learn more about our national clinics at www.ent-clinics.com.au

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📌 Surgical Medical Receptionist Casual with potential to move to part-time (Queensland)
🏢 ENT Clinics
📍 Queensland