Customer Service Representative

- Rate: $37.39 per hour + Super - 7 hrs a day on rotating roster
- Contract: 6-month contract (31 July 2026 – 30 January 2027)
- Location: Maitland Contact Centre, NSW - Some WFH

Key Accountabilities

- Deliver professional customer service via phone and email.
- Respond to customer enquiries accurately and efficiently.
- Process customer information and maintain accurate records.
- Use multiple computer systems to manage enquiries and complete administrative tasks.
- Work collaboratively within a team to achieve service delivery targets.
- Participate in on-site training and ongoing development.

Essential

- 2–3 years' experience in a customer service role (contact centre, administration or retail).
- Excellent written and verbal communication skills.
- Previous experience working in an office environment.
- Intermediate Microsoft Office skills, including Outlook and Teams.
- Strong computer literacy and the ability to learn current systems quickly.
- Ability to work a rotating roster between 7:00am and 7:00pm, Monday to Friday.
- Must be based in NSW.

this role is NOT open to fully remote candidates.

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📌 Customer Service Officer (Maitland) (City of Maitland)
🏢 Total Resource Solutions
📍 City of Maitland