Branded Financial Services in Australia seeks a senior leader to head Customer Service and Collections, guiding the function from day one through to resolution. Reporting to the AU CEO, you'll shape strategy, drive arrears reduction, and embed continuous improvement across risk, operations and finance.
You'll develop a high performing team, partner with external lawyers and recovery partners, ensure regulatory compliance, and present outcomes to the executive team and board.
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📌 Chief Customer Experience & Collections Leader New South Wales (Australia)
🏢 Branded Financial Services
📍 Australia
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