About the role

Hospitality Management Services is seeking a dedicated and experienced Hospitality Manager to join our team at our Hope Island, QLD location. This is a full-time position that offers the opportunity to lead and manage all aspects of hospitality operations within our establishment. As Hospitality Manager, you will be responsible for overseeing day‑to‑day operations, maintaining high standards of customer service, and ensuring the successful delivery of memorable guest experiences. This role is integral to the success of our organisation and plays a vital part in achieving our strategic objectives within the hospitality and tourism industry.

Key Responsibilities

- Oversee and manage all hospitality operations, including front‑of‑house and back‑of‑house teams
- Ensure exceptional customer service standards are maintained across all guest interactions and touchpoints
- Recruit, train, supervise and develop hospitality staff to achieve operational excellence
- Monitor budgets, control costs and maximise revenue opportunities whilst maintaining service quality
- Maintain compliance with health and safety regulations, food safety standards and relevant hospitality legislation
- Manage inventory, stock levels and supplier relationships to ensure efficient operations
- Handle customer complaints and resolve issues promptly to ensure guest satisfaction
- Implement and maintain standard operating procedures and best practice protocols
- Coordinate with other departments to ensure seamless service delivery and operational efficiency
- Analyse performance metrics and implement continuous improvement initiatives

What We’re Looking For





- Proven experience of at least 3‑5 years in a hospitality management role within a hotel, resort, restaurant or similar establishment
- Strong leadership capabilities with the ability to motivate and manage teams of varying sizes
- Excellent customer service orientation with a demonstrated commitment to delivering exceptional guest experiences
- Sound knowledge of hospitality management systems, point‑of‑sale (POS) systems and relevant software applications
- Thorough understanding of health, safety and food hygiene regulations within the hospitality sector
- Robust financial acumen with experience in budget management, cost control and revenue optimisation
- Excellent communication and interpersonal skills with the ability to work effectively with diverse teams and stakeholders
- Problem‑solving mindset with the ability to make sound decisions under pressure
- Flexibility and resilience, with the ability to adapt to the demands of the hospitality industry
- Relevant hospitality management qualifications or certifications (preferred but not essential)

What We Offer

We are committed to providing our employees with a rewarding and supportive working setting. As part of our team at Hospitality Management Services, you will benefit from competitive remuneration ,



ongoing professional development opportunities and the chance to advance your career within the hospitality industry. We offer team support and a collaborative workplace culture where your contributions are valued and recognised. Additional benefits include staff discounts on hospitality services, access to employee assistance programmes, and flexible working arrangements where operationally feasible. We believe in investing in our people and creating an inclusive workplace where all employees can thrive.

About Us

Hospitality Management Services is a respected provider of comprehensive hospitality solutions and management expertise. With a commitment to excellence, innovation and outstanding customer service, we manage a portfolio of premium hospitality venues and experiences across the tourism sector. Our mission is to deliver world‑class hospitality services that exceed guest expectations whilst fostering a positive and inclusive workplace culture. We pride ourselves on our professional standards, our dedication to staff development and our passion for creating memorable experiences for our guests. We are committed to sustainability and responsible business practices within the hospitality and tourism industry.

Apply Now

If you are an experienced Hospitality Manager with a passion for delivering exceptional service and leading high‑performing teams, we would like to hear from you. Please submit your CV, cover letter and details of your relevant experience to apply for this exciting opportunity with Hospitality Management Services.

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📌 Hospitality Manager (City of Gold Coast)
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📍 City of Gold Coast