Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

- $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more.
- Rosters published 4 weeks in advance.
- 15% Co‑worker discount.
- Subsidised meals and complimentary drinks in our Co‑worker restaurant.
- Free uniforms provided.
- Free Co‑worker parking.
- Bonus programme (where eligible).
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well‑being offers across hundreds of retailers and service providers).
- Co‑worker Loyalty programme (extra contribution to your superannuation fund where eligible).
- 24/7 access to our Employee Assistance Program for health and wellbeing support.

Additional Information:

- This role is permanent, part‑time 60 hours per fortnight.
- The shift times required to work will be spread between 08:00am to 10:00pm.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts and be available to work 3 out of 4 weekends in a month (both Saturday and Sunday).

About this work area





As Product Recovery & Quality Co‑worker your responsibilities will include, but are not limited to:

- Engaging and assisting customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
- Presenting IKEA products in As‑Is Shopfloor using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
- Taking necessary action on products to give them a second chance, such as repackaging them back into a saleable condition.
- Assembling our products according to proper building and enclosed instructions to ensure complete functionality.
- Supporting the quality work in the store to constantly improve customers’ quality perception of IKEA products.
- Always considering the sustainability impact when deciding when and how to recover products.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes.
- Maintaining a protected and secure environment within the IKEA store, always ensuring the well‑being of both customers and co‑workers.

Requirements

- A “Togetherness” mindset where you’ll work closely with your team and other departments yet also be able to work independently.
- A passion for building furniture, our products, and our sustainability initiatives.
- Motivated, results‑driven mindset that does not shy away from challenges.
- Experience with regular use of computers and IT systems.
- Strong customer focus, ensuring we keep the customer in mind no matter what we do.
- Ability to prioritise tasks in a fast‑paced environment and think outside the box.
- A safety mindset and comfort with physical work and manual handling including repetitive lifting.

We need people like you

At IKEA, work is so much more than a job. Come join us!

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📌 Product Recovery & Quality Co-worker (City of Canada Bay Council)
🏢 Ikea Gruppe
📍 City of Canada Bay Council