Responsibilities

- Provide daily support for Creator Networks: handle inquiries and support tickets, deliver clear solutions promptly, maintain service standards, track issues with accurate case notes, and summarize recurring questions into self‑serve resources (FAQs, guides).
- Maintain and optimize the Creator Network Support Hub: update self‑service materials, identify workflow improvement opportunities, and manage tracking systems to assist Agency Managers in productive task completion.
- Support LIVE agency campaign operations: assist in the full process from setup to post‑review, help prepare training materials, coordinate campaign tracking and performance summaries, and collaborate with regional/global teams.
- Undertake TikTok Creator Network marketing support: engage with the community, create and edit short videos, design brand‑consistent visuals, analyze campaign performance, assist with administrative tasks and event organization, and track content engagement metrics.
- Collaborate with product teams: collect and relay agency feedback, support new product feature testing and documentation, update onboarding SOPs, and prepare weekly updates using dashboards and trackers.
- Onboard new Creator Networks: welcome new members,



share weekly tips and monthly digests, and communicate product/policy updates clearly and timely.

Minimum Qualifications

- Available to undertake a 6‑month internship commitment, with a minimum weekly on‑site presence of 3 days.
- Demonstrated exceptional organizational abilities, with a proven track record of managing multiple tasks simultaneously while maintaining precision and clarity.
- A proactive, solution‑focused communicator with a genuine passion for supporting and assisting others.
- Meticulous attention to detail, coupled with a strong sense of ownership and consistent reliability in task execution.

Preferred Qualifications

- Demonstrated interest or hands‑on experience in technology, media, creator economy, or platform operations.
- Familiarity with support tools, ticketing systems, and data analytics dashboards.
- An inquisitive mindset with a strong desire to understand the operational mechanics of large‑scale platforms.
- Ability to translate data insights and pattern recognition into actionable, impactful process improvements.

If you have any questions, please reach out to us at

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📌 Agency Operation & Content Support Project Intern (TikTok LIVE) - 2026 Start (BS/MS)
🏢 Tiktok
📍 City of Sydney