Duck Creek Payments is seeking a Technical Account Manager to enhance customer experiences and lead operational support for enterprise clients. In this role, you'll manage escalations and ensure service commitments are met.
The ideal candidate will have over 5 years of experience in technical account management, particularly in enterprise SaaS environments. You will engage in clear communication and work collaboratively across various teams to achieve successful outcomes.
This position is versatile-first, allowing for a hybrid work arrangement, and is aligned with the Sydney area.
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📌 Premium Support Enterprise TAM & Incident Leader (City of Sydney)
🏢 Duck Creek Payments
📍 City of Sydney
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