Pacific Claims Pty Ltd is a specialist in loss adjusting, risk mitigation analysis, claims preparation, pre and post-loss claim management, dispute resolution, and compliance services. With a team of professionals from diverse industries and trade backgrounds, we bring extensive expertise to the insurance sector. Our in-depth knowledge enables us to effectively address the complexities and challenges of various businesses and industries. At Pacific Claims, we are committed to delivering tailored solutions with a focus on understanding and supporting our clients’ unique needs.

Role Description

- Conduct thorough investigations and assessments of insurance claims
- Attend, review risk, investigate causation, confirm quantum of loss and assess policy coverage
- Conduct interviews with policyholders, witnesses and other relevant parties to gather information and evidence
- Appoint and collaborate with, other professionals, service providers and suppliers
- Prepare written progress reports and seek instructions to negotiate claims
- Meet Service Level Agreements and Key Performance Indicators
- Ensure Contractual, Statutory and General Insurance Code of Practice (GICOP) requirements are met




- Maintain timely communications with all stakeholders, giving clear and accurate advice or updates
- Participate in mentoring programs, as a Senior Member of the Loss Adjuster Team

Experience/Qualifications

- Experience: 5+ experienc e within Property - major and complex loss, or Commercial, Liability, Construction and Engineering, or Strata
- Education & licensing: Associate of AICLA for 5+ years; ANZIIF fellowship or university degree or an equivalent international qualification
- Skills: expertise in full insurance claims lifecycle including the legislative framework, applicable codes and products, knowledge of administrative hearings and litigation processes
- Excellent written and verbal communication skills
- Robust organisational, negotiation and interpersonal skills
- Proficiency in preparing written reports
- Proficiency in using relevant software and systems for claims management and record keeping

The Offer

- Immediate start
- Generous packages negotiated that may include vehicle allowance and bonus Incentives
- Work autonomously, with team and administrative support

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📌 Senior and Executive Loss Adjuster (City of Sydney)
🏢 Pacific Claims
📍 City of Sydney