Role Overview

We're looking for a motivated IP Voice and UC Engineer to provide L1/L2 technical support for enterprise voice platforms. The role involves handling day-to-day incidents, following established SOPs, and working under the guidance of senior engineers to develop skills across the full UC and IP Voice technology stack.

What You Will Do
Provide L1/L2 technical support for IP Voice and UC platforms
Handle day-to-day incident queue
Support Inbound voice services
Assist with IP Voice Activation
Perform IP Voice Assurance
Assist senior engineers during major incidents

Why It Might Be a Fit

The ideal candidate will have a basic understanding of SIP protocol, VoIP concepts, and telephony fundamentals, and exposure to at least one of: Microsoft Teams Phone, Cisco BroadWorks, or similar UC platform.

Requirements
Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field
2+ years of experience in IP Voice or telecommunications support




Basic understanding of SIP protocol, VoIP concepts, and telephony fundamentals
Exposure to at least one of: Microsoft Teams Phone, Cisco BroadWorks, or similar UC platform
Familiarity with ITIL processes (incident, change, problem management)
2+ years in IT/voice/telecommunications support role
Basic understanding of SIP signaling: REGISTER, INVITE, BYE, common response codes
Experience using ticketing systems (ServiceNow / Service Central or similar)
Basic IP networking: TCP/IP, UDP, DNS, NAT, QoS concepts
Positive communication and customer-facing skills

Advantages
Income Protection Insurance
Paid Parental Leave and Volunteer Leave
Employee Assistance Program (EAP)
Adaptable working arrangements
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing
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📌 Ip Voice Uc Operations Consultant City Of Sydney
🏢 Infosys
📍 City of Sydney