Police Bank Ltd. is seeking a qualified to lead the Member Experience Team within our Retail unit. The role centres on coaching, developing and guiding a high-performing team to deliver friendly, accurate and productive service across phone, email and web chat.
You will coach team members, enhance product knowledge, and ensure strong member outcomes while improving processes. A minimum three in-office days per week apply, with versatile hybrid options and a supportive, purpose-driven workplace.
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📌 Hybrid Member Experience Team Lead Contact Centre New South Wales
🏢 Police Bank
📍 New South Wales
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